Today we installed a Live support chat feature on the site. With 85% of all visits to the site being first time visitors, we knew there was a need for more support than a contact form or an e-mail address.
This is a very simple program to use for the person requesting the chat and you only have to enter a name to get started.
This option is available when the chat button is green and one of our staff members is online. The button turns grey when we are offline and it offers a way to send a note to us. The offline message will direct users to our help center.
We spent a while today and tested it in all the browsers. IE8 and Google Chrome worked the best, while Fire Fox had an odd issue with shrinking the original window. Over all the software seems to be working well and did not effect the speed of the site.
