A nice note from a happy Chirco.com customer

Written by yz-Joe on January 22, 2011. Posted in Uncategorized.

Sales: I’ve just got to pass this along

I had order a couple of brake light switches for my ’68 Bug in December. I got around to installing them on Christmas Day (for some reason?). I discovered that one of the boxes was mislabeled and I had a 2 prong switch instead of the 3 prong I needed. So I dashed off an email asking how to proceed thinking I’d get a response the next week. Shortly thereafter I got an email back from Joe (on Christmas day!) saying to call in on Monday and that we will take care of it. It gets more amazing. I called Monday morning and the courteous fellow at Chirco said a replacement would be sent right out. OK, I thought, this will take a while. That Monday afternoon I got an email from UPS or Fedex givng me a tracking number for my shipment. When I recovered from my amazement again, I thought to myself “If I ever need another part for my VW projects, guess who I’m going to call first!!”. Truly great customer service in this day and age is rare and should be celebrated!!
Thanksabunch,
Woody